Shipping policy

Last updated: August 3, 2026

This Shipping Policy explains how Legacy Store, operated by 911 Dreams, LLC, processes and delivers orders.

Order processing

Orders are normally processed in 3–7 business days, excluding weekends and public holidays. High order volume, address verification, product availability, or customs requirements may extend processing time. You will receive a confirmation email after checkout and, when available, a shipping confirmation with tracking information.

Fulfillment origin

Legacy works with third-party fulfillment and supplier partners. Depending on the product and destination, an order may be dispatched directly from a fulfillment partner in China. Items from the same order may arrive in separate parcels and on different dates. Our business contact address in Delaware is not a warehouse or an authorized return address.

Estimated transit and delivery

After dispatch, typical transit time is approximately 7–25 business days. Combined processing and transit is therefore usually about 10–32 business days. These are estimates rather than guaranteed delivery dates. Customs inspections, carrier disruptions, severe weather, peak seasons, remote destinations, and incorrect addresses may cause delays.

The delivery estimate shown at checkout or in an order confirmation applies to that order where one is provided. If there is a conflict, contact us before purchasing.

Shipping destinations, rates, and currency

Available destinations and the exact shipping charge are calculated and displayed at checkout before payment. Rates can vary by destination, parcel, service, and local market. The amount and currency displayed in checkout are the amount charged for shipping. We do not ship to a destination when checkout does not offer a delivery method for that address.

Tracking

Tracking may take several business days after dispatch to begin showing movement. Some international services provide limited scans while the parcel is transferred between carriers. If tracking has not updated for 10 business days, contact us with your order number.

Customs, duties, and taxes

International orders may be subject to import duties, customs charges, taxes, or brokerage fees imposed by the destination country. Unless checkout expressly states that these charges are included, the customer is responsible for them. Customs delays are outside the carrier’s and our direct control.

Address changes and delivery problems

Customers must provide a complete and accurate delivery address. Contact us immediately if an address is incorrect. We cannot guarantee an address change after fulfillment begins. Additional shipping costs caused by an incorrect or incomplete address, refusal of delivery, or failure to collect a parcel may be deducted from a refund where permitted by law.

If tracking shows delivered but the parcel cannot be found, check the delivery location, household members, neighbors, building staff, and the local carrier. Then contact us so we can assist with an investigation. Report visibly damaged parcels or incorrect items promptly and include photographs.

Lost or substantially delayed orders

If an order has not arrived after the estimated delivery period, contact us at contact@buyoldlegacy.com. We will review the tracking information and work with the fulfillment partner or carrier. Where an order is confirmed lost or cannot be delivered, we will provide the remedy required by applicable law.

Returns

Shipping a return requires prior authorization. Our 14-day return rules, return costs, and refund timing are explained in the Return and Refund Policy.

Contact

Email: contact@buyoldlegacy.com
Legal entity: 911 Dreams, LLC
131 Continental Dr, Suite 305, Newark, Delaware 19713, United States
Phone: +1 323-554-0236